LOVE GROOMERS PRIVACY POLICY
Last Updated: February 7, 2024
This Privacy Policy describes what information Love Groomers, LLC (“Love Groomers,” “we,” “us,” or “our”) collects, including information collected through our websites at www.lovegroomers.com (individually and collectively, the “Website”), how we handle such information, and the choices available to you regarding collection, use, disclosure, access, and updating of your personal information.
By accessing or using any of our sites and/or our services or otherwise providing us with any information, you consent to the handling of your information as described in this Policy.
Collection of Your Personal Information
Information you provide to us
We (and third party service providers) may collect data, including personal information, about you, including as you use our Website and interact with us.
"Personal Information" is any information that can be associated with or used to identify an individual, and may include information such as your name, address, email address, phone number, login information (account number, password), marketing preferences, social media account information, payment card number (for purchases) and social security number (for employees).
The table below describes categories of personal information we or a service provider may collect about you and why we collect that category of personal information:
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Category of Personal Information |
Commercial or Business Purpose |
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Identifiers- This may include name, email address, physical address, phone number, and IP addresses. |
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Customer Records(as defined in Cal. Civ. Code § 1798.80(e)). This may include a phone number, physical address, Social Security number, other government-issued identification number, employment or employment history and payment information, etc. |
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Protected Classification Characteristics.These may include age, race, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, etc. |
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Commercial Information.This may include products or services purchased, order information, marketing preferences, etc. |
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Biometric Information.This may include photographs. |
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Internet/Network Information. This may include username, password, and website interaction.
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Geolocation Data. This may include device-shared location, and Wi-Fi connection location, personal location and movements, etc. |
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Sensory Data.This may include visual or similar information including photographs. |
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Professional or Employment-related Information.This may include current or past job history. |
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Non-Public Education Information.This may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
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All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Note that certain types of information are only collected from certain sources. For example, we may collect social security numbers directly from employees and others seeking employment with us, but do not collect such information from other sources.
We may combine, link, or aggregate your personal information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate). For example, we may combine information we collect from you with information we get from third parties for email, direct mail, telephone, web or other electronic advertising and to communicate with you about offers from us or third parties that might be of interest to you. We may also use your information to determine appropriate advertising channels and venues and to place ads on such channels and venues, including placing advertising on social networking sites.
Third parties providing services to us or on our behalf may use your information for all of the purposes described above in order to provide such services.
For purposes of the above, “personal information” does not include:
- Publicly available information from government records
- Deidentified or aggregated consumer information
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994
Sources of Information
We obtain the categories of Personal Information listed above from the following categories of sources:
- Directly from consumers and employees. For example, when you conduct transactions with us (e.g., place an order), subscribe to receive information or email offers, register with us, participate in surveys, participate in a promotion, enter contests or sweepstakes, interact with special event or program offers, apply for employment or otherwise contact us. We also maintain a record of product interests and purchases made online or in our stores.
- Third parties. We may collect information about you from third parties, including personal, demographic and aggregate information. For example, we may obtain information about you from our marketing service providers, advertisers and data analytics providers.
- Operating systems and platforms and backend website systems. For example, we may use these systems to collect information when you visit our Website.
Information we collect automatically via the Website
We and third party service providers may automatically collect information that does not identify you but tells us about your use of the Website through cookies, web beacons, log files and other technologies. This information may include, but is not limited to:
- Your domain name
- Your browser type and operating system
- Your IP address
- Web pages you view on our Website
- Links you click on our Website
- Length of time of your visit to our Website
- Your activities on our Website including your movement through our Website
- The referring URL or webpage that led you to our Website
We may use third party applications and services to collect and analyze this information, and we and third party service providers may combine this information with information that we (or they) already have collected about you.
Information related to employment applications
Potential future employees of Love Groomers may choose to submit an employment application to us. The Website pages listing employment opportunities and the “Careers” pages are operated by a third party vendor and information those third parties collect on their own website is subject to the terms and conditions and privacy policy of that site.
Your application information, once delivered to us, is used only to process your employment request, which includes corresponding with you to make arrangements for your association with us or to notify you of the results of our review of your application.
Retention of Information
We will retain personal information associated with your account as long as your account is active, and will retain other personal information for as long as we have a business purpose to do so and as long as needed to interact with you, and thereafter as needed for record-keeping purposes and as otherwise required or permitted by applicable law.
We may retain de-identified personal information for as long as we deem appropriate.
Privacy of Children
Our Website is not intended for individuals under the age of 13. We do not intentionally collect personal information from users of the Website who are under the age of 13.
If we become aware that a user of our Website is under the age of 13 and has provided personally identifiable information to us, we will remove that child’s personal information from our records.
If you believe that we may have collected personal information from someone under the applicable age of consent and without proper consent, please notify us using the methods described in the “Contact Us” section so we can investigate and address the matter.
Disclosing Your Information
Love Groomers may disclose your personal information to third parties.
In the preceding twelve months, we have disclosed the following categories of information for a business purpose:
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Category of Personal Information |
Categories of Third Parties |
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Identifiers- This may include name, email address, physical address, phone number, IP addresses |
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Customer Records(as defined in Cal. Civ. Code § 1798.80(e)). This may include a phone number, physical address, Social Security number, other government-issued identification number, employment or employment history and payment information, etc. |
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Protected Classification Characteristics.These may include age, race, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, etc. |
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Commercial Information.This may include products or services purchased, order information, marketing preferences, etc. |
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Biometric Information.This may include photographs. |
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Internet/Network Information. This may include username, password, and website interaction |
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Geolocation Data. This may include device-shared location, and Wi-Fi connection location, personal location and movements, etc. |
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Sensory Data.This may include visual or similar information including photographs. |
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Professional or Employment-related Information.This may include current or past job history. |
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Non-Public Education Information.This may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
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In the preceding twelve months, we have shared information with third parties for targeted advertising.
We may also disclose personal information to the following in the future:
- Third party service providers that assist us and perform functions for us (including technical support, website hosting, marketing support, research, analytics, service/order fulfillment, customer service and credit card processing). In some cases third-party service providers, such as information technology and data processing vendors, data storage services, etc., may be located outside the United States and your personal information may be processed or stored in other countries.
- Our subsidiaries and affiliated entities.
- Law enforcement or other third parties to protect the rights or property of Love Groomers, our customers, our Website or Website users, or to comply with other laws or legal requirements (including subpoenas).
- Third parties involved in business transactions involving us or our affiliates, such as a sale of any portion of our business, or obtaining financing, or as part of a bankruptcy proceeding.
Use of Cookies, Web Beacons and Other Similar Technologies
Love Groomers and third party service providers collect information by using technologies and methodologies, such as "cookies", tags, web beacons or other similar technologies that enable tracking as you browse our Website. These technologies authenticate you as a user, remember your preferences for using the site, present offers that may be of interest, and facilitate transactions. We and third party service providers also use these tools to analyze use of our Website and services, and may use this information in the aggregate or combine it with information that we have already collected about you.
Love Groomers uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.
Cookie. "Cookies" are small bits of information that are stored on your computer by your web browser. Cookies and other technologies described in this Privacy Policy allow us to recognize your preference information, to track your transactions and to facilitate effective website administration. Cookies help establish a user session and allow our server to provide site users with tailored information, advertisements and services. We also use cookies to authenticate your authority to access the Website, to track the usage of our Website, and to improve the Website.
If you do not want your information to be collected through cookies, you may be able to change the preferences in your particular Internet browser. Some Website functionality may not work properly if your browser does not accept cookies. Please consult your chosen Internet browser for instructions on how to change your cookie settings.
Clear GIFs, pixel tags and other technologies. These technologies allow us to recognize your preference information, keep track of your transactions and facilitate effective website administration. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We and third-party service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our sites and services to, among other things, track the activities of visitors on our website, help us manage content, compile statistics about usage of our website and develop our marketing practices. We and third party service providers may also use clear GIFs in HTML emails sent to you to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.
Other Monitoring Software. This Website is being monitored by one or more third-party monitoring software(s), and may capture information about you and your visit that will help us contact you and/or improve the quality of our service and website. You may be able to control the data being collected by such software from your visit through a universal consumer options page located at https://smart-pixl.com/Unsub/unsub.html
Internet Based Advertising and Internet Protocol (IP) Address Targeting
We may work with data providers to serve advertising to you through display media, in printed form, or through other methods or media. These providers may use personal information and other information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. This information may be linked to online identifiers or IP addresses assigned to you, and to demographic or interest-based data, in order to deliver ads that are customized to what these companies believe are most likely to be relevant and of interest to you (including about our products or services).
We may, on our Website, provide the ability to opt-out of the sharing of certain information for advertising purposes.
Additionally, to learn more about or opt out of this and other interest-based advertising through other means, please visit the industry opt-out pages operated by the Digital Advertising Alliance (DAA) at http://www.aboutads.info and the by the Network Advertising Initiative (NAI) at http://networkadvertising.org. Opting out of one or more NAI or DAI members means that only those particular members will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our websites, on other non-Love Groomers Website or otherwise. Certain means of opting out are browser-specific, so if you change your browser, update it, use a different computer, or clear your cookie cache, you will need to opt out again.
In addition, some third party advertising technology Love Groomers uses to deliver advertisements may utilize separate cookies and other tracking technologies. This technology may be delivered through visits to our Website, email messages, apps or otherwise. Web beacons on some pages of our Website, in conjunction with these advertising cookies and our other cookies, enable the third-party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this Website, other websites or apps, and to learn which advertisements bring users to our site or our apps or lead them to otherwise take action.
Third-Party Analytics
Love Groomers may implement Google Analytics and other services as tools to help us understand customer visits to our Website and to facilitate advertising features for the Website. As a part of Google Analytics, Google, as a third-party vendor, makes use of certain cookies and anonymous identifiers to serve ads on the Website and to provide certain behavioral, demographic and interest data to third parties. Google’s use of these cookies enables it to serve ads to users based on their visit to the Website and other sites on the Internet.
You may be able to stop the collection of information we do using Google Analytics by disabling Google Analytics in your browser’s Add-on settings. You may be able to opt out of Google Analytics by performing changes to your browser’s add-on settings by downloading and installing the Google Analytics opt-out add-on found on Google’s Opt-out page (https://tools.google.com/dlpage/gaoptout?hl=en). If you opt out of Google Analytics this may also disable Google Analytics for other websites, but you may be able to re-enable Google Analytics again by resetting the add-on in the browser.
Your Access to Your Information
You can create, view or update information in your Love Groomers account by accessing it through the “Edit Account” section on www.lovegroomers.com or by calling 1-800-823-8887. We rely on you to keep your information current and accurate.
To protect your privacy, you should not share any of your personal or other information, such as any account number or password, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive account information with us.
Protecting Your Information
In spite of security precautions we and our service providers take, the internet cannot be guaranteed to be 100% secure. We cannot and do not ensure or warrant the security of any personal or other information you provide to us.
Opting Out
You may opt out of receiving marketing or promotion-related emails or direct mail from us by:
- accessing your account profile information on the Website and changing your profile to indicate that you want to be excluded,
- contacting us by phone, email, or in writing and request a profile change, or
- using the “unsubscribe” or similar link in emails that we send.
Regardless of your opt-out preferences, we reserve the right to send you emails or other communications for transaction and/or administrative purposes.
Rights for Residents of Certain States / Countries
The rights discussed in this Section of the Privacy Policy apply only where applicable laws or regulations grant those rights, such as to California residents under the California Consumer Privacy Act.
California Residents
Some state laws grant additional privacy rights to their residents. If you are a resident of California, and not a job applicant or employee of Love Groomers, the California Consumer Privacy Act (CCPA) of 2018, grants you the following rights:
- You may have the right to request the deletion of any of your Personal Information that we collected from you and retained, subject to certain exceptions. After we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
- You have the right to request that we disclose to you certain information about our collection, use, disclosure and sale of your personal information over the past 12 months. After we receive and confirm your verifiable consumer request, we will disclose to you:
- Categories of Personal Information we collected about you
- Categories of sources from which we collected the Personal Information;
- Business or commercial purpose(s) for collecting or selling your Personal Information;
- Categories of third parties with whom we shared the Personal Information;
- Specific pieces of Personal Information we collected about you; and
- If we sold or disclosed your Personal Information, the categories of Personal Information we sold or disclosed about you.
- You have the right to request that we correct any inaccurate Personal Information that we maintain about you.
In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems, including your name and information about recent purchases that you have made or other actions by you. Although we try to limit the personal information collected in connection with a request to exercise the right to know and the right to deletion, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity.
Californian residents can exercise these rights by contacting us at 1-800-823-8887, via email to customerservice@lovegroomers.com, or via the CCPA form available here: https://www.lovegroomers.com/ccpa-lg.aspx.
If you have an authorized agent, that person also may submit requests relating to your CCPA rights via that email address or form. We will need to obtain verification of the agent’s identity and their authority to act on your behalf.
We may offer discounted pricing or offer other financial incentives to consumers who create an account on our website and use the account to make purchases via that account. The information required in order to create an account and complete a purchase includes Identifiers (e.g., name, email address, mailing address, phone number) used to process and fulfill your order and provide customer service.
You have the right not to receive discriminatory treatment for exercising any of the rights described above.
Other Personal Information Rights
Others may also have certain rights in relation to personal information that we hold about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is corrected. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format.
Please contact us at customerservice@lovegroomers.com and put “Privacy” in the subject line if you would like to make such a request.
Linked Websites
Our Website may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Policy. Love Groomers bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. You should review the privacy statements and other terms and conditions of use posted on those websites you visit.
Contact Us
If you have comments or questions about this Privacy Policy, please submit your inquiry to us at the following address:
Love Groomers
12955 Enterprise Way
Bridgeton, MO 63044
Attention: President & CEO
Or, you may send us an email at: customerservice@lovegroomers.com; or contact us by phone at: 1-800-823-8887.
Legal Effect and Changes to the Policy
This Privacy Policy reflects guidelines for Love Groomers’s intended business practices. By accessing or using any Website and/or by providing any information to us online or offline, you consent to the collection and use of such information by Love Groomers, its affiliates, contractors, service providers, permitted agents and others described in this Policy and consistent with applicable laws.
Love Groomers, in its discretion, may amend, interpret, modify or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this Website. Your continued access to or use of our Website constitutes your consent to those changes. If you do not consent to the terms of this Privacy Policy, as it may be in effect from time to time, do not access or use this Website or provide any information to us. Please check this Privacy Policy each time you access or use the Website or otherwise provide Personal Information to us to be aware of its current terms.
This Privacy Policy was last updated on February 6, 2024. This Privacy Policy supersedes previous privacy policies posted on this Website.